Two-Factor Authentication

Two-Factor Authentication (2FA) adds an extra layer of security to your account by requiring a verification code in addition to your password.

Why Use 2FA?

  • Enhanced Security - Protects against unauthorized access
  • Account Protection - Even if your password is compromised, your account remains secure
  • Compliance - Meets security requirements for sensitive operations

Setting Up 2FA

Requirements

You’ll need an authenticator app installed on your mobile device:

  • Google Authenticator
  • Microsoft Authenticator
  • Authy
  • 1Password
  • Any TOTP-compatible app

Setup Process

  1. Navigate to 2FA Setup
    • Go to Settings > Security or follow the setup prompt during onboarding
  2. Scan QR Code
    • Open your authenticator app
    • Select Add Account or tap the + button
    • Scan the QR code displayed on screen
  3. Verify Setup
    • Enter the 6-digit code shown in your authenticator app
    • Click Verify
  4. Save Backup Codes
    • Store the provided backup codes in a secure location
    • These codes can be used if you lose access to your authenticator

Using 2FA

During Login

  1. Enter your email and password
  2. When prompted, open your authenticator app
  3. Enter the current 6-digit code
  4. Click Verify to complete login

Code Timing

  • Codes refresh every 30 seconds
  • If a code is about to expire, wait for the next one
  • Ensure your device’s time is synchronized

Managing 2FA

Disable 2FA

Disabling 2FA reduces account security. Only disable if absolutely necessary.

  1. Go to Settings > Security
  2. Select Disable Two-Factor Authentication
  3. Enter your password to confirm
  4. Enter your current 2FA code

Reset 2FA

If you need to change your authenticator device:

  1. Disable 2FA (if accessible)
  2. Set up 2FA again with your new device
  3. Delete the old entry from your previous authenticator

Troubleshooting

Lost Access to Authenticator

If you’ve lost access to your authenticator device:

  1. Use one of your backup codes to log in
  2. Disable 2FA from settings
  3. Set up 2FA again with a new device

Code Not Working

Issue Solution
Code rejected Ensure time is synchronized on your device
Code expired Wait for a new code to generate
Wrong account Verify you’re using the correct authenticator entry

We recommend setting up 2FA on multiple devices or saving backup codes to prevent lockout.

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