Change Password

You can change your password from two locations: the login page (if you’ve forgotten it) or from the Settings page (if you’re already logged in).

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Option 1: From Login Page (Forgot Password)

Use this method if you’ve forgotten your password and cannot log in.

Step 1: Click Forgot Password

On the login page, click the Forgot Password? link:

Step 2: Enter Your Username

Enter your username to receive a verification code:

1. Enter your Username (not your email)
2. Click Send code
3. A verification code will be sent to your registered email address

Step 3: Enter Code and New Password

After receiving the code, you’ll see this screen:

1. Enter the 6-digit verification code from your email
2. Enter your New Password
3. Confirm your new password
4. Click Change Password

The confirmation message shows a masked version of your email (e.g., d@g) where the code was sent.

Password Requirements

Your new password must meet all of these requirements:

Requirement	Description
At least 8 characters	Minimum password length
Contains special characters	Include symbols like !@#$%^&*
Contains alphabets and numbers	Mix of letters and digits
Contains upper and lowercase	Both capital and small letters

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Option 2: From Settings Page

Use this method if you’re already logged in and want to change your password.

Step 1: Navigate to Settings

1. Click the Settings icon in the top-right corner
2. Select the Security tab

Step 2: Click Change Password

Click the Change Password button (next to the “Change Authenticator App” button).

Step 3: Enter Passwords

1. Enter your Current Password
2. Enter your New Password
3. Confirm your new password
4. Click Update Password

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After Changing Password

• You will be logged out of all other sessions
• Use your new password for future logins
• Your 2FA settings remain unchanged

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Troubleshooting

Verification Code Not Received

• Check your spam/junk folder
• Verify the email address associated with your account
• Wait a few minutes and try again
• Contact your administrator if the issue persists

Password Not Accepted

• Ensure all requirements are met (see table above)
• Check for leading/trailing spaces
• Passwords must match exactly
• Try a different password if the issue continues

Account Locked

If your account is locked due to too many failed attempts:

1. Wait 15-30 minutes for automatic unlock
2. Contact your administrator if urgently needed

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Use a password manager to generate and store strong, unique passwords.