Managing Users

Invite team members, assign roles, and manage user access within your organization.

Overview

User management allows administrators and managers to:

Invite new users to the organization
Assign and modify user roles
Remove users from the organization
View user activity and status

Accessing User Management

Navigate to Settings > User Management
Or access during initial setup at Setup > User Management

User List

Viewing Users

The user list displays all organization members:

Column	Description
Name	User’s full name
Email	Registered email address
Role	Assigned permission level
Status	Active, Pending, Inactive
Last Active	Most recent activity

Filtering Users

Filter the user list by:

Role - Show specific role
Status - Active, pending, or inactive
Search - Find by name or email

Sorting

Sort users by:

Name (A-Z, Z-A)
Role
Status
Last active date

Inviting Users

Send Invitation

Click Invite User button
Enter the user’s email address
Select a role for the user
Optionally add a personal message
Click Send Invitation

Invitation Process

When you send an invitation:

User receives email with invitation link
Link directs to EULA acceptance
User creates password
User sets up profile
User gains access based on assigned role

Invitation Status

Status	Meaning
Pending	Invitation sent, not yet accepted
Accepted	User completed setup
Expired	Invitation link expired (7 days)

Resend Invitation

For pending invitations:

Select the pending user
Click Resend Invitation
New email sent with fresh link

User Roles

Role Descriptions

Role	Permissions
Viewer	View flights, analytics, media (read-only)
Pilot	All Viewer + control aircraft, execute missions
Manager	All Pilot + manage users, configure settings
Admin	Full access including administrative functions

Assigning Roles

Select user from list
Click Edit or Change Role
Select new role
Click Save

Role Hierarchy

Higher roles include all permissions of lower roles:

Admin > Manager > Pilot > Viewer

Modifying Users

Edit User Details

Select user from list
Click Edit
Modify available fields
Click Save Changes

Editable Fields

Field	Who Can Edit
Name	User (self)
Role	Manager/Admin
Status	Manager/Admin

Changing User Role

Select user
Click Change Role
Select new role from dropdown
Confirm change

Changing a user’s role immediately affects their access. They may lose access to certain features.

Removing Users

Remove from Organization

Select user to remove
Click Remove User
Confirm removal

What Happens

User loses access immediately
User’s data and activity logs are retained
User can be re-invited later

Considerations

Before removing a user:

Ensure no critical operations depend on them
Transfer any necessary permissions
Notify the user if appropriate

User Activity

Activity Log

View user activity:

Login history
Flight operations
Configuration changes
Media access

Monitoring

Administrators can monitor:

Active sessions
Recent activities
Access patterns

Bulk Operations

Select Multiple Users

Use checkboxes to select multiple users
Or use Select All

Bulk Actions

Available bulk actions:

Action	Description
Change Role	Apply role to selected users
Remove	Remove all selected users
Export	Download user list

Self-Service

What Users Can Do

Individual users can:

Update their own profile
Change their password
Configure 2FA
Set notification preferences

What Requires Admin

Actions requiring Manager/Admin:

Role changes
Account removal
Access restoration

Permissions Matrix

Feature	Viewer	Pilot	Manager	Admin
View flights	Yes	Yes	Yes	Yes
Control aircraft	No	Yes	Yes	Yes
View analytics	Yes	Yes	Yes	Yes
Manage media	View	Full	Full	Full
Invite users	No	No	Yes	Yes
Change roles	No	No	Yes	Yes
Remove users	No	No	Yes	Yes
System settings	No	No	No	Yes
Admin panel	No	No	No	Yes

Best Practices

Security

Assign minimum necessary permissions
Regularly review user list
Remove inactive users promptly
Monitor for unusual activity

Organization

Use consistent naming conventions
Document role assignments
Keep invitation list current
Train users on their role capabilities

Troubleshooting

Invitation Not Received

Issue	Solution
Check spam folder	User should check spam/junk
Wrong email	Verify and resend to correct address
Email blocked	Contact IT/admin

User Can’t Access Features

Issue	Solution
Wrong role	Verify and update role
Account inactive	Reactivate account
Session expired	User should log in again

Can’t Change User Role

Issue	Solution
Insufficient permissions	Contact administrator
User is admin	Only admins can modify other admins